Shipping Policy:
Generally, the following shipping methods are available:
48 continental US states standard. Will optimize carrier: Normally arrive within 3-8 full business days. The reason we say we will optimize carrier is that in some case we may use priority mail or other expedited methods if we believe they will arrive faster than other methods without incurring significantly higher shipping cost. This shipping method also applies to freight delivery for heavy weight or oversized items.
Ground:
Normally arrive within 3-8 full business days. Standard UPS residential ground.
Hawaii/Alaska/Canada.
3-10 business days. UPS ground/USPS priority/air parcel whichever faster.
Freight Delivery:
Heavy, overweight, or oversize items. Normally 7-14 full business days. Some heavy or oddly shaped items must be shipped alone via a freight trucking company. Usually, Oversized Items arrive in 7-14 full business days after leaving the warehouse. Most Oversized Items leave the warehouse within seven full business days. Because the difficulty of obtain a precise shipping quote until you place an order, the shipping quote for freight delivery is an average. If the final delivery cost does not deviate beyond 10% from the estimate, you will be charged the estimated quote. If it is far beyond, we will contact you to obtain your authorization before making final shipment. Although we do not list this shipping option in check out, this usually falls into the category of (48 continental US states standard. Will optimize carrier.) and you may choose that. Because this is a larger and heavier item, it can only be sent via ground freight; therefore, we cannot offer expedited shipping. The freight trucking company is not ! responsible for unloading the item from the truck or carrying the item into the building. Your item is likely to be heavy and large; therefore, we recommend that you have someone with you to help you unload the item and bring it inside.
Other International, or U.S. Territories, including the U.S. Virgin Islands and Puerto Rico. 4-21 full business days. Available carriers only. Delivery to a certain region overseas may not be available. Although we reserve our right to cancel an order in case delivery is impossible, we will notify you promptly so you do not have to worry about uncertainty.
Attention International Buyers:
Any fee associated with customs, duties, tariff, or brokerage, if demanded by any carrier, during the course of import entry into the destination country is to be paid by the recipient of goods but not the shipper.
Return Policy:
RETURNS:
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Any or all products may be returned at customer expense within 15 days of shipment for a full refund of purchased price. Refund or credit will exclude shipping costs.
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The product must be received in original condition.
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Any unclaimed shipment will be charged a rehandling fee, $5.00 minimum, or return shipping cost, whichever is higher.
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Merchandise returned to us due to customer error will be subject to 15% restocking fee, $5.00 minimum.
Privacy Policy:
We have established a Secure Shopping Guarantee for every transaction. Should any unauthorized charges appear on your credit card as a result of shopping with Opentip.com, you must notify your credit card provider in accordance with its reporting rules and procedures.
We strive to protect your privacy. We would never release your personal information to a 3rd party.
